Refunds and return policy


If something isn’t right, or you change your mind, we are happy to accept a return within 14 days of purchase, subject to the Refund and Exchange Policy at the bottom of this page.


Print out a postage label from your local post office. Pack the item(s) for return. Put the postage label on the front, and don’t forget to include a copy of the invoice inside the package.
Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know we received it and refunded you. The refund will appear in your bank account in about 3-5 days (depending on the way you paid us, i.e. paypal, c.c. , banktranfer ……) If there are any issues or your return doesn’t meet our policy, we’ll contact you and send your parcel back to you.



You can free of charge cancel your order within 24 hours after you paid your order with us, you will receive a full refund including the shipping cost. Refunded within 48 hours the same way you paid your order.
As soon as you received a email that the products are shipped from our store/shop/office we can’t refund the shipping cost.


If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions:

Item(s) must be returned within 14 days of purchase, together with proof of purchase.
Item(s) must be unopened, not broken, or otherwise unused with all original tags/labels attached.
Cosmetics cannot be returned or exchanged.
Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method. Once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Your personal information will be used according to our Privacy Policy to process your refund or return.

You can contact us during office hours 09:00 till 18:00 EETZ
Crete online import export B.V.

Address: Xirokambos, 72100, Agios Nikolaos, Crete, Greece
Phone:(+30) 2810 316435
Email: sales @ realnaturalcosmetics .com
Working Days/Hours:Mon – Sat / 9:00 AM – 8:00 PM
Chambre of Comerce: 64609766
VAT: NL855742586B01